Technical Support
Real answers from people who design and build DCC hardware. For orders or tech support, call or email.
Call us
Toll free 800-978-3472
Local 802-878-5005
Email us
info@tonystrains.com
Orders, quotes and technical questions.
Pickup & visits
57 River Road
Essex Junction, VT 05452
Curbside pickup available. Store visits by appointment only.
Common questions
Which DCC system should I start with?
It depends on your layout size, scale and budget. Read our guide Choosing Your First DCC System, or call 800-978-3472 and we’ll walk you through it.
Why does my DCC layout keep shorting out?
Out-of-phase rail connections, reverse loops and metal wheels on turnouts are the usual suspects. See our troubleshooting guide.
Can you install a decoder in my locomotive?
Yes. We do HO scale DCC and sound installs, custom lighting and keep-alive installs. We’re currently not accepting N scale projects, and we do not install smoke units. Request a quote.
How fast do orders ship?
Most in-stock orders ship within 2–3 business days via USPS with tracking and insurance. UPS is available on request.
When is my card charged for a pre-order?
We don’t charge your card when you place a pre-order. You may see a temporary pending authorization; the actual charge happens only when your item ships.
Can I cancel an order?
Cancellation requests must be submitted within 24 hours of placing your order. Contact us by email or phone as soon as possible.
Ask a tech question
Tony’s Tips
Guides from our bench.
- A Beginner’s Guide to Programming Your Locomotives: Understanding DCC Configuration Variables (CVs)
- What Is the Best Track Cleaning Fluid for Your CMX Clean Machine?
- Why Does My DCC Layout Keep Shorting Out?
- Choosing Your First DCC System
- Introducing SoundTraxx Blunami
- PSXX-AR Troubleshooting Case Study: When a Reverse Loop Shorts and Stays Shorted